DexCare SDK Frequently Asked Questions

I found an issue with the iOS/Android SDK. Where can I provide details?

Non-urgent bug reports can be added as issues against the DexCare SDK download GitHub repositories:

For issues that require immediate action, you can submit a ticket on the DexCare Service Desk. Your DexCare contact will have provided you access and instructions on how to access it.

  • For complete outages, select priority of P1. P1 issues will page our on-call engineers for immediate response.
  • For partial outages that are affecting the ability to use the platform or SDK, select P2.
  • All other defects or enhancement requests are P3.

What screens and user interface are included with the SDK?

The DexCare SDK will display its own screens for the virtual visit waiting room, video conference, and chat inside the virtual visit. All other UI must be built and owned by your app.

What modes of care are supported within the SDK?

The DexCare SDK supports creation of the following types of visits:

  • Scheduled for a particular Provider (Primary Care)
  • Scheduled Retail
  • On-Demand Virtual

Can the SDK be used without signing the user in first?

No. The SDK requires a valid OAuth2 access token retrieved from your Identity Provider for all network calls to function.

What languages are the Android and iOS SDKs written in?

Kotlin for Android, Swift for iOS.

We aim to stay at the latest versions of these languages.

Absolutely! We support both iOS Universal Links and Androids App Links. These are supported on the th.care sub domain. So as an example, when a user schedules a virtual visit, we will send an email with a rejoin link (contained in the th.care sub domain). If universal links or app links are set up, this will automatically open your mobile app.

Note: You must set up this yourself on your app and it is not handled by the SDK. If you would like this set up for your app, please send in a DexCare service desk ticket with the appropriate information needed for the server to serve.